سياسة الاستبدال والارجاع

We pay great attention to your experience with us, and we always strive to provide distinguished customer service. Therefore, we would like to share our exchange and return policy: You can exchange or return products within one day from the date of receipt of the product inside Jeddah only and only available in case the product reaches you in an unacceptable condition. Gift products are only eligible for exchange or return if they are in their original condition without removing the product information card or stickers on the products, and they are wrapped in the original packaging and unused. The customer does not bear shipping costs in the following cases: receiving a product different from what was ordered; damage to the product caused by a shipping error. The customer bears shipping costs in the following cases: choosing a product different from what was wanted and the exchange process has been approved by us. How to exchange and return: Please submit an exchange and return request by sending the following data to WhatsApp number (966500104227): Customer mobile number. Customer name. Order number. Product name to be exchanged or returned. Reason for exchange or return. We will contact you directly to arrange the exchange or return process and confirm the safety of the products and their accessories. Refunds: If a refund of the order value is possible according to our site policy and in accordance with the Ministry of Commerce regulations in the Kingdom, this is done within a period ranging from one to 10 working days, depending on the bank’s policy used in the payment process. The purchase amount will only be refunded if your full order is unavailable or if you contact us within the specified period in the order cancellation clause below. Please note that refunds will only be made through the original payment method. Order cancellations: Please note that all our work is prepared upon request so we cannot refund your purchase if you change your mind. However, the customer can cancel their order and get a refund if they notify us at least 48 hours before the delivery date. If notified less than 48 hours before the delivery period begins, the order cannot be canceled. Orders received on the same day can be canceled if the customer contacts us within no more than 15 minutes. Since we deal with natural roses, please consider the seasons of roses, in terms of the shape and size of the roses, whether they are open or closed, and the varying shades of their colors as they arrive from outside. Regarding cancellations of orders containing the cake product, we will not be able to cancel them because after the customer approves all the details of the product and places the order, the cake order is processed electronically from the cake supplier. Giftsd7 may be forced to cancel your order, and in this case, you will be eligible for a full refund of your order in the following cases: the recipient's address is outside our delivery area; there was an issue confirming your order and we did not receive a response from you for more than 24 hours; the product is unavailable and we are unable to find a suitable alternative for you or we provided a available alternative that was not suitable for you. Warning: If the order has been dispatched for delivery and the recipient refuses to accept it, the buyer can choose another person to receive the gift and pay the shipping fee again. General cases: If the recipient is unavailable to receive the order or refuses to accept it, we will contact the buyer and inform them, and the buyer has the right to choose another recipient for their order. If the buyer entered incorrect recipient details, and the information provided to us is incorrect, our store will not be responsible for any delay or delivery to the wrong person or address. If you received the wrong order, please contact us immediately, and the issue will be resolved in your favor. If there are issues related to product quality, please contact us within no more than eight hours, as our main product requires specific conditions to remain in good condition, and you should describe the problem. Where possible, please send us a picture so we can provide the best service possible. If it is proven that the roses arrived in an unacceptable condition, you will be compensated with a similar product in good condition or the same value of the order credited to your account on Giftsd7. In case it is necessary to compensate the customer with an alternative product to the product we delivered, Giftsd7 reserves the right to retrieve the original product regardless of its condition upon receiving the replacement product.